Frequently Asked Questions

Is Mazzard Farm a working farm?

No we are not, but we do have 17 acres of land to roam around in (orchard, gardens, play fields and woods), and we are home to two goats, quite a few hens, ducks, and (most months of the year) a few pigs.

Do you allow Pets?

Sorry, pets are not allowed at Mazzard Farm. For pet owners who want their pet nearby, we would happily advice on local kennels, and there is a local dog sitter too.

What about smoking?

We are very happy to inform you that Mazzard Farm is 100% smoke-free. This obviously includes all areas inside, but also outside, such as the orchard, courtyard, play facilities and woods. This also includes Vaping! Any smokers can use the lane leading up to the farm, providing they properly discard of any buts.

Is there WiFi?

Yes, we offer free WiFi. Most cottages can pick up the signal in the cottage itself, but this depends a little bit on your equipment. As we sadly rely on two separate old fashioned rural phone connections (both usually producing around 6MB), we sometimes find that iPads and iPhones for example can struggle. To be able to keep WiFi free for our guests, and a good signal available to all, we do ask you to use it reasonably, i.e. refrain from online-gaming, streaming, or other high bandwith usage.

What is your change-over day?

In second half of July and whole of August, all of our cottages are bookable by the week only, with Friday being the change-over day. In the remaining 10.5 months we can usually be flexible, with stays possible from 2 nights. Check-out / check-in times are 10.00 / 15.00

If we arrive late on a Friday night, can we still get any groceries?

The McCalls in Ottery St. Mary (1 mile away) is open from 7am – 10pm, 7 days a week, and offers a good selection of groceries. Sainsbury’s closes 8pm (4pm on Sundays).

Is it possible to pre-order any goods, or have a supermarket deliver?

Sure, just make sure any supermarket delivery is scheduled for after 3pm on day of arrival, allowing our cleaners to do their jobs. Please inform us if you do

We love the idea of log burners, but is that the only heating available?

No, rest assured, all cottages have central heating too. Medlar and Pippin cottages even have underfloor heating downstairs!

Do we need to bring any linen or towels?

All bed linen and towels are provided, and included in your fee. If you stay more than a week, we provide new ones half way through. Please note: we do not provide cot linen, apart from base sheet.

What else do you provide in the cottages?

Each cottage contains all soaps, cleaning detergents and products, as well as kitchen roll and toilet paper. Salt and Pepper are also provided. We also provide a small starter set of coffees, teas, hot chocolate and milk, so you can have drink when you arrive, even if you still need to get groceries

Are there any possible hidden charges?

No, none. We even provide baby and children equipment – if you require these – free of charge, have free WiFi and a good selection of freely available books, CD’s and DVD’s for you to use during your stay. Our laundry room offers full laundry facilities, again, free of charge. All power and heating, as well as any logs you may wish to use, are included in our tariff.

Does each cottage have its own, private outside space?

Bramley, Medlar and Pippin cottage have their own dedicated outside space (but not enclosed!), as well as outdoor furniture. Russet, Quarenden and Damson can make use of any of the public seating areas, of which there are about 5 at the moment, spread over the courtyard, orchard and play areas.

Does your drinking water come off the mains?

Our drinking water comes from our private borehole, and is fully treated to required standards. It is tested regularly and tastes fantastic.

Do any of the cottages have bed- and/or bathrooms on ground floor level?

None of the cottages have a bedroom on ground floor level, although Bramley does have a very comfortable pull-out sofa in the living room. Medlar and Pippin have their bathrooms and toilets on ground floor level. All other cottages have their facilities on the first floor.

You seem to place a lot of emphasis on Mazzard Farm as a place for children. How about people who come without any children?

We believe we offer a great place to stay for anyone, regardless of age. We do offer great facilities for children, but Mazzard Farm is a very tranquil place, with a lot to offer for everyone. All cottages have state-of-the art sound insulation, and Bramley Cottage (1bed room) is set away somewhat from the other 5 cottages, in case you are concerned about possible noise.

Can we park our car next to the cottage?

We have made a conscious decision to make Mazzard Farm as car-free an environment as possible. For that reason, apart from loading and unloading when you arrive/depart, we ask you to park in dedicated spaces just away from the farm. All is within 10 – 30 yards from your doorstep though.

If we come by public transport, how will we get around?

There is a reliable and affordable local taxi firm we recommend, enjoy lots of local walks, or use public transport from Ottery St. Mary (at 1.2 miles, a 20 minute walk from the farm). There is a lot to enjoy on-site too.

Is Mazzard Farm graded?

We gave up our subscription to Visit England’s grading system a few years ago (we were graded 4* / 4* Gold (Medlar and Pippin) at the time), as we felt the cost involved (£500 a year subscription) was no longer value for money, with almost all guests using rating sites such as Tripadvisor as well as word of mouth to assess our offering.

Is there a pub we can walk to?

There are great pubs and restaurants in Ottery St. Mary (20 minute walk), as well as in Tipton St. John (Golden Lion), which is a 40 minute walk away (along a country lane)

We hope this answers most of your questions. But please don’t hesitate to contact us if you have any further questions regarding a possible stay at Mazzard Farm.